• I’ve received my fireworks, but I no longer want them.
We don’t offer a sale or return policy. Please see the DELIVERY/COLLECTION page for further details on this subject.
• An item is damaged or missing from my order
We take photos of every box that leaves us and the contents of each carton is noted on our system so if an entire carton goes missing we know what is inside. The order will be labelled box 1 of 3, 2 of 3 etc so if you’re missing a box please let us know which one it is when you call. In the unfortunate circumstance of a damaged or missing item(s) we will issue either a credit note or a refund (or at our discretion redelivery of the missing item if in stock).
For damaged items please take photos and email them along with your order number or consignment note number to damaged@lovefireworks.co.uk. We will instruct you on how to deal with the damaged item.
For missing items please email your order or consignment note number along with details of the missing item or carton number to missing@lovefireworks.co.uk
For more details on what to do if your order is damaged or you are missing an item from your order see our blog post on damaged or missing fireworks.
• How do I track my order?
Currently we do not have the facility for you to track your order online. If you’re wondering where your order is give us a call on 01438 821657 or email us help@lovefireworks.co.uk and we can find out for you.
• How much is delivery?
Delivery will be calculated on checkout as it depends where in the country your order is being delivered to. Delivery charges are based on your postcode area.
• When will my fireworks be delivered?
We will usually call or email you to advise of dispatch and when to expect delivery. Orders placed for delivery around Bonfire Night are dispatched from the beginning of October onwards.