Delivering your fireworks
Out of season (January to September) we usually send out orders on a Tuesday or Wednesday each week for next day delivery. This helps to keep costs down for us and you. But please, if your order is urgent get in touch and we will do our utmost to help. From Oct 1st to Dec 23rd or whenever our carrier’s cut-off is for the Christmas break, we are shipping out orders on a daily basis and we will endeavour to get your order to you within 3 working days of you placing the order.
Carriage charges are expensive for fireworks. Being explosives they’re classed as hazardous goods and as such not many courier companies will take them. Combined with the special boxes that we have to use which have to undergo rigorous testing plus the cost of packing the fireworks means that, all in all, shipping a box of fireworks is a LOT more expensive than shipping a box of pretty much anything else!
We can currently only deliver to mainland UK. Shipping costs are calculated by the shipping postcode and are worked out automatically for you when you checkout. We offer FREE DELIVERY on any order over £125 in the following postcode areas;
SG, AL, LU, MK
Shipping is FREE on all orders over £249 wherever you are in the country. For orders below this amount the shipping cost increases the further you are from our HQ. For some postcodes, for instance those in the Scottish Highlands, you will prompted to contact us during the checkout process and we will work out a cost for you. Delivery to these postcodes can take up to 3 working days so please give us plenty of notice.
We currently do not offer timed delivery or Saturday deliveries.
Delivery charges are calculated after any discount given. Please only sign for the number of cartons that you receive.
We will send an email or call you to let you know when your fireworks are being dispatched. Please ensure someone aged 18 or over is at the delivery address to accept and sign for the delivery. Due to the nature of the goods deliveries will not be left unsigned for or with anyone who appears to be under 18. ID may be asked for. If no one is in when delivery is attempted, we will charge you a non-delivery fee of £25 and attempt to deliver your fireworks the following day. If after a second attempt we can still not deliver your order, your fireworks will be returned to us and we reserve the right to charge you a fee of 20% of the order value for restocking. In all cases, we advise that it’s better to have your fireworks delivered to your place of work if you are in any doubt that you will be in.
Collecting your fireworks
Anyone is free to collect their order, big or small. You can collect from the Love Fireworks shop in Sandy, Bedfordshire or from our HQ in Hertfordshire which has an SG4 (Stevenage) postcode. Please note that the Hertfordshire (SG4) collection point is NOT a shop and the fireworks are stored some distance away from there, so make sure that everything you want is on your order as you won’t be able to add to it when you arrive! We do not have payment facilities on site in Hertfordshire so all orders must be paid for in full before collection. If you click ‘Collect’ on checkout we will get in touch to arrange a suitable date/time. Out of season this is Monday to Friday 9am to 5pm. During peak season (mid-October to late December) we may be able to offer Saturday/Sunday collections – please ask.
On collection, please bring a copy of your order confirmation with you and the payment card used to pay for your order so that we know who you are!
We do NOT offer a sale or return service. If you decide that you no longer want the items, you must contact us within seven days of delivery. We will then arrange for our specialist courier to collect the items from you. (It is illegal to send the items through the postal service or an unlicensed courier) The items must be unopened and in their original packaging. However, you may open transport packaging to inspect the goods. Refunds will be issued upon receipt and inspection of the goods within 30 days less any carriage charges and other costs incurred by us.
In addition to these terms we reserve the right to charge a 20% restocking fee.
Consumer Protection (Distance Selling) Regulations.
- You have the right to cancel this order within seven working days beginning the day after the day on which you receive the goods
If you wish to cancel this contract you must indicate this in writing or another durable medium such as email within the cancellation period
- You (the consumer) have a statutory duty to take reasonable care of the goods while in your possession
- You (the consumer) must arrange for the safe return of goods to us, however for fireworks this needs to be done through our specialist hazardous goods courier. the cost of which is to be borne by you, failing which we will recover the goods, the cost of which will be deducted from any refund due to you
- Upon the cancellation of a contract we shall reimburse any sum paid by or on behalf of the consumer under or in relation to the contract to the person by whom it was made free of any charge (less any charge made in connection with recovery of the goods) within 30 days of cancellation
- Where goods do not conform to the implied terms set out under the Sale of Goods Act 1979 the cost of recovering the goods will be borne by ourselves.