Frequently Asked Questions
• An item is damaged or missing from my order
We take photos of every box that leaves us and the contents of each carton is noted on our system so if an entire carton goes missing we know what is inside. The order will be labelled box 1 of 3, 2 of 3 etc so if you’re missing a box please let us know which one it is when you call. In the unfortunate circumstance of a damaged or missing item(s) we will issue either a credit note or a refund (or at our discretion redelivery of the missing item if in stock).
For damaged items please take photos and email them along with your order number or consignment note number to firstname.lastname@example.org. We will instruct you on how to deal with the damaged item.
For missing items please email your order or consignment note number along with details of the missing item or carton number to email@example.com
For more details on what to do if your order is damaged or you are missing an item from your order see our blog post on damaged or missing fireworks.
• Can I buy fireworks all year round?
You can from lovefireworks.co.uk! Suppliers selling fireworks all year round have a special licence allowing to do so.
• Can I set my fireworks off anywhere?
It is illegal to set fireworks off or throw them in a public place such as a park or street. You MUST have the land-owner’s permission to set fireworks off.
• Can I set off my fireworks at any time?
Currently by law in the UK, it is illegal to set off fireworks between the hours of 11pm and 7am. There are certain exceptions to this;
Bonfire night you can set your fireworks off until midnight
Chinese New Year, Diwali and New Year’s Eve you can set your fireworks off until 1am.
For further information check out our Blog post at https://lovefireworks.co.uk/what-time-can-i-set-fireworks-off-in-the-uk/
• Do I need to notify anyone that I am having a display?
Legally, no. BUT we do wholeheartedly recommend that you let your neighbours know you’re having fireworks (especially outside of the Nov 5th season) and especially those with pets or young children. If you live near to fields with horses or cattle, then out of courtesy you should let the owners know. Other people you should think about letting know are the local police station, fire brigade and coastguard where necessary.
See our full blog post on this subject by clicking this link - Who should I tell that I am going to be using fireworks?
• How do I track my order?
Currently we do not have the facility for you to track your order online. If you’re wondering where your order is give us a call on 01438 821657 or email us firstname.lastname@example.org and we can find out for you.
• How much room do I need to set off fireworks safely?
This depends on what fireworks you are buying. F1 fireworks are designed for use in close proximity (indoors) and includes our Indoor Fireworks. F2 fireworks are labelled for viewing at 8m or 15m depending on the effects and the power. F3 fireworks are much more powerful and as such are labelled for viewing at 25m.
• How old do I have to be to buy fireworks?
You have to be at least 18 years of age to buy fireworks. It is illegal to possess fireworks in the UK if you are aged under 18.
• How should I store my fireworks when then arrive?
Your fireworks will arrive in strong, sturdy packaging. Check your order when it arrives but put the fireworks back into the boxes that they came in. This will help protect them. Store them in a dry, cool place away from and damp and away from all sources of ignition.
• I’ve received my fireworks, but I no longer want them.
We don’t offer a sale or return policy. Please see the DELIVERY/COLLECTION page for further details on this subject.