• An item is damaged or missing from my orderGlenn Plume
We take photos of every box that leaves us and the contents of each carton is noted on our system so if an entire carton goes missing we know what is inside. The order will be labelled box 1 of 3, 2 of 3 etc so if you’re missing a box please let us know which one it is when you call. In the unfortunate circumstance of a damaged or missing item(s) we will issue either a credit note or a refund (or at our discretion redelivery of the missing item if in stock).
For damaged items please take photos and email them along with your order number or consignment note number to firstname.lastname@example.org. We will instruct you on how to deal with the damaged item.
For missing items please email your order or consignment note number along with details of the missing item or carton number to email@example.com
For more details on what to do if your order is damaged or you are missing an item from your order see our blog post on damaged or missing fireworks.
• How much is delivery?Glenn Plume
Delivery will be calculated on checkout as it depends where in the country your order is being delivered to. Delivery charges are based on your postcode area.
• When will my fireworks be delivered?oliver
We will usually call or email you to advise of dispatch and when to expect delivery. Orders placed for delivery around Bonfire Night are dispatched from the beginning of October onwards.
• Do you have a shop that I can visit?Glenn Plume
Currently not. We are an online order and delivery/collection service only. But watch this space in future!
• What are the best fireworks to buy?Glenn Plume
We’ve got a fantastic selection of rockets, roman candles, ready-made display packs – in fact, everything you need to put on a safe and spectacular show. The best fireworks are right here for you! Even if you decide not to buy from us, always use a reputable supplier that is licensed to sell fireworks all year round.
• What if it rains?Glenn Plume
If the weather is inclement, we recommend using plastic bags or clingfilm to protect your fireworks from the wet – especially if you are setting up sometime before firing. Cakes, fountains and roman candles will easily fire through a layer of plastic, but we recommend uncovering wheels and rockets before you fire them.
• Can I set my fireworks off anywhere?Glenn Plume
It is illegal to set fireworks off or throw them in a public place such as a park or street. You MUST have the land-owner’s permission to set fireworks off.
• Can I set off my fireworks at any time?Glenn Plume
Currently by law in the UK, it is illegal to set off fireworks between the hours of 11pm and 7am. There are certain exceptions to this;
Bonfire night you can set your fireworks off until midnight
Chinese New Year, Diwali and New Year’s Eve you can set your fireworks off until 1am.
For further information check out our Blog post at https://lovefireworks.co.uk/what-time-can-i-set-fireworks-off-in-the-uk/
• How much room do I need to set off fireworks safely?Glenn Plume
This depends on what fireworks you are buying. F1 fireworks are designed for use in close proximity (indoors) and includes our Indoor Fireworks. F2 fireworks are labelled for viewing at 8m or 15m depending on the effects and the power. F3 fireworks are much more powerful and as such are labelled for viewing at 25m.
• Do I need to notify anyone that I am having a display?Glenn Plume
Legally, no. BUT we do wholeheartedly recommend that you let your neighbours know you’re having fireworks (especially outside of the Nov 5th season) and especially those with pets or young children. If you live near to fields with horses or cattle, then out of courtesy you should let the owners know. Other people you should think about letting know are the local police station, fire brigade and coastguard where necessary.
• How should I store my fireworks when then arrive?Glenn Plume
Your fireworks will arrive in strong, sturdy packaging. Check your order when it arrives but put the fireworks back into the boxes that they came in. This will help protect them. Store them in a dry, cool place away from and damp and away from all sources of ignition.
• How old do I have to be to buy fireworks?Glenn Plume
You have to be at least 18 years of age to buy fireworks. It is illegal to possess fireworks in the UK if you are aged under 18.
• Can I buy fireworks all year round?Glenn Plume
You can from lovefireworks.co.uk! Suppliers selling fireworks all year round have a special licence allowing to do so.
• What do the categories and classes of fireworks mean?Glenn Plume
There are four divisions which fireworks fall under, which relates to type of item, level of hazard, net explosive content and noise level.
Category 1 or F1 Fireworks, are fireworks which are intended for use in confined areas, including fireworks which are intended for use inside domestic buildings (i.e. indoor fireworks).
Category 2 or F2 Fireworks are fireworks which are intended for outdoor use (i.e. garden fireworks) and can have a minimum safety distance for operators of 8 metres, and spectators between 8 and 20 metres.
Category 3 or F3 Fireworks are fireworks, which are intended for outdoor use in large open areas (i.e. display fireworks for open areas such as fields) and can have a minimum safety distance of 15 metres for operators and 25 metres for spectators.
Category 4 or F4 Fireworks are not available to members of the public and are for use by persons with specialist knowledge (i.e. professional firework companies).